Teledata Technologies

Importance Of Support When Choosing A Phone System

Opting for any phone system requires a thorough analysis of efficiently meeting your business needs and, most importantly, keeping in line with your future goals and objectives. This is important for ensuring that your business communication stays effective in raising your business productivity and efficiency.

However, achieving these gains involves finding a phone system that includesadequate support services from a worthy technical support service provider. This is why we at Comworx offer you a range of support services, aimed at helping you opt for the best call center software solution for your business needs. This involves everything from business phone installation and training to maintenance and staff training.

The following are some details on how support services can be of benefit for your business.



One of the first methods through which you can secure the right call center software solutions for your needs is consulting. In this, the support team will conduct an assessment of your telecom needs and advise you on how you can implement the right phone systems. For instance, do you require VoIP or PBX systems? Is cost more important for you or scalability?

The support team will begin analyzing your business’s phone infrastructure, your financial position, your scalability considerations, as well as features which you may want to take advantage of. After a comprehensive analysis, they will recommend effective solutions that meet your short, as well as your long-term goals.



Once you decide on what best fits your business needs, the support team will then go on to the planning stage, in which it will propose on a strategy of implementing your business phone system. This will cover everything from the amount of time taken, number of deployment phases, and the cost of implementing the plan.

If you opt for training services, the planning stage can consider a detailed strategy on how best to meet your staff training needs to ensure your employee productivity is not impacted by the new technological solutions.


Phone System Installation

The support team will not only propose and plan the right phone system for you, but also provide installation services. The installation of a cloud based phone system or a PBX system can be very technical and complex. Principally, you will be guided via a team of technicians that can carry out all the installation work and also offer guidance on troubleshooting and related issues.



Maintenance is crucial for prolonging the effectiveness of your business phone system. This is why a team of experienced and specialist maintenance engineers can offer the expertise in keeping your phone system to effective use.

The support team can perform routine checks to ensure all cables and connections are performing according to business requirements.


Staff Training

For your employees to efficiently use your business phone system to its potential, you will need a thorough training program that will guide your employees on its proper usage. Effective training will ensure that your business has the tools and processes for enabling video conferencing, call center support, and other collaborative initiatives.


End Note

Implementing the best call center software solution requires effective use of support services to meet short term and long term goals. Comworx makes use of highly trained support teams that consist of experienced field maintenance engineers to provide sophisticated support services. If you are interested in utilizing the best communication for your business needs, please consult us immediately.


PBX, Shoretel, business phone system, support services, VoIP


Cloud technology is evolving rapidly, offering compelling opportunities for businesses to move their processes into a cloud-based deployment mode, with many advantagesl. This is especially true for cloud communications. When deciding which communication technology is right for your organization, it’s important to understand VoIP and UC trends, and how these trends can provide an advantage for your business.

Download the Whitepaper to see how to take advantage of Unified communications for your business. 


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