Teledata Technologies

What is a Call Accounting Software?

We can all appreciate the value of recording and analyzing costs for determining how efficient the business has been in utilizing its resources. For any business, a quality office telephone system is crucial for enabling effective communication between the business with its customers and for ensuring employee productivity.

But for a business that is driven by profits, it can be difficult to evaluate how efficiently it is managing its telecommunications. Whether you have a web-based call center or an onsite phone system, having sufficient details on all your incoming and outgoing call is of utmost importance.

This is where a Call Accounting Software (CAS) is essential in helping you keep tabs on the costs of your calls for measuring performance and business output.

Call Accounting Software – What is it?

A CAS is a call accounting software system that enables businesses to effectively record, organize, and evaluate their telephone activities. It is a robust management tool that is capable of recording all incoming and outgoing calls, as well as abandoned calls and call routings, allowing businesses to know the true value of their telecommunications usage costs.

CAS is generally referred to as call logging systems, and is used most frequently by the hospitality industry.

 

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Why should you install Call Accounting Software?

Implementing a CAS can save businesses from enormous challenges associated with the effective management of their telephone usage. For many businesses, telephone expenses can account for a significant proportion of their total costs. This makes it necessary for a robust solution to manage all inbound and outbound calls to ensure that all resources are being utilized in the most effective manner.

CAS offers numerous reporting features that allow managers to know exactly how efficiently resources have been utilized. It allows them to make budget decisions with greater transparency and clarity and identify areas of improvement.

It goes without saying that a CAS can prove to be a strategic tool for helping businesses keep costs under control. Web-based CAS, for example, offers a wide range of benefits for businesses.

Less installation cost

Since web-based CAS do not have to be installed in the traditional sense, such as using wires and other equipment, you end up benefiting from lower setup costs than wired CAS versions. Regardless of which operating system you use, whether it is Microsoft Windows, Macintosh, Linux, or any other operating system, all you need to get your web-based CAS working is a strong internet connection.

Greater mobility

Since the CAS is operated through the web, managers do not need to worry about accessing reporting tools by visiting their office. They can simply access it via their home or remotely using an internet connection.

Easy to use

Another reason why a CAS is beneficial is because it is incredibly user-friendly. Accessing reporting and other tools can be done without having to go through its user documentation manual. Its highly user-friendly interface allows employees and managers to perform a variety of functions including reporting, data entry, maintenance, system backup, and upgrading with great precision and accuracy.

End note

Investing in a CAS can prove to be one of the best decisions for managing your costs and meeting high performance standards. Comworx can provide with quality CAS for your enterprise needs. If you are interested, please call us to get started immediately.


 

business phone system, mobility, call accounting software, onsite phone system, web-based call center

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Download the Whitepaper to see how to take advantage of Unified communications for your business. 

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